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Salesforce Certified Platform Administrator Sample Questions (Q60-Q65):
NEW QUESTION # 60
Management at Universal Containers would like to share dashboard components with their team in Chatter but currently does not have access to this capability. How should a Platform Administrator make this functionality available to management?
Answer: B
Explanation:
To allow users to post snapshots of dashboard components and engage in discussions about data directly on the dashboard, the Platform Administrator must enable Feed Tracking for dashboards. In Salesforce, Chatter Feed Tracking allows changes to records and interactions to be tracked and shared in the Chatter feed. For dashboards specifically, enabling this feature allows users to "Follow" a dashboard and use the "Post to Feed" functionality on individual dashboard components. This is highly effective for management teams who want to call out specific successes or areas of concern by tagging team members in a post that includes the visual chart. Reporting snapshots (Option A) are used for historical trend reporting, not social sharing. Downloading charts (Option B) is a manual file-handling process rather than an integrated social feature. Setting the "View Dashboard As" (Option C) determines data visibility but does not control Chatter functionality.
NEW QUESTION # 61
A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?
Answer: A
Explanation:
In the Agentforce environment, deactivating an agent to make configuration changes (like adding a Topic or Action) does not immediately terminate existing sessions. To ensure a smooth user experience, Salesforce allows ongoing conversations to continue using the version of the agent that was active when the session started. The "deactivation" simply prevents new sessions from being initiated. Once the administrator reactivates the agent, new sessions will utilize the updated configuration, while current users finish their interactions without interruption or "system errors". The window does not automatically close, and the conversation is not "paused" in a way that requires the user to wait for reactivation
NEW QUESTION # 62
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on Campaign ROI by month and series. How should a Platform Administrator set up the Campaign to simplify reporting?
Answer: B
Explanation:
To organize related marketing initiatives and simplify reporting, Salesforce utilizes Campaign Hierarchies. A hierarchy allows an administrator to link multiple campaigns together using the "Parent Campaign" field. In this scenario, the admin should create a "Parent" campaign to represent the entire networking series and then create individual "Child" campaigns for each monthly event. This structure provides two major benefits: it allows the sales rep to see the specific performance (ROI, members, responses) of a single monthly event, and it uses "Hierarchy Total" fields to automatically roll up all those metrics to the parent level. This provides a holistic view of the entire series' success without requiring complex manual calculations. Using the same name for campaigns (Option A) leads to data confusion, and while member statuses (Option B) are useful, they do not provide the structural "series vs. month" reporting required here. Campaign Hierarchy is the standard architectural approach for multi-touch or recurring marketing efforts.
NEW QUESTION # 63
Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should a Platform Administrator ensure that the emails are sent to the correct queue?
Answer: C
Explanation:
The most efficient and standard way to automate case creation from inbound emails is by using Email-to-Case . When setting up Email-to-Case, the Platform Administrator configures "Routing Addresses" . For each routing address (e.g., support@company.com or billing@company.com), the administrator can specify a default owner or queue for the cases created via that specific address . This ensures that when a customer sends an email to the "Support" address, it is automatically routed to the Support Queue, and an email to the "Billing" address is routed to the Billing Queue . This configuration is handled directly within the Email-to-Case setup pages and does not require additional escalation rules (Option A) or complex custom flows (Option C) for the initial assignment . While a custom email service (Option B) is possible, it is a developer-centric approach that is generally unnecessary given the robust native capabilities of the standard Email-to-Case feature . This setup streamlines the intake process and ensures that customer issues are immediately visible to the correct service team34.
NEW QUESTION # 64
Which action should a Platform Administrator configure to reverse a submitted approval request and unlock the associated record when setting up an approval process? 99
Answer: B
Explanation:
An Approval Process consists of several stages, each with its own set of automated actions. When a record is first submitted, it is typically locked to prevent further edits. If a user needs to "reverse" that submission-perhaps because they realized they made a mistake or the deal terms changed-the administrator must configure Recall Actions12. A recall action is specifically designed to allow the submitter or an administrator to pull the record back out of the approval queue. Common recall actions include a Field Update to change the status back to "Draft" and, most importantly, an action to unlock the record so it can be edited again. Final Rejection Actions (Option A) occur when an approver denies the request, and Final Approval Actions (Option C) occur when the request is fully granted. Initial Submission Actions (Option D) are what lock the record and start the process in the first place.
NEW QUESTION # 65
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